Privacy Policy

Last updated: 2025-12-12

This Privacy Policy describes how eBidyalay (operated by EdRiish Pvt. Ltd.) collects, uses, stores, and shares personal and device data when you use the eBidyalay mobile application and related services provided at ebidyalay.com (collectively, “Service”). This policy also explains your rights and how to contact us.

1. What data we collect

We collect only the data necessary to operate the app and provide the Service. Categories of data may include:

• Account / Identity: name, email address, phone number, school name (when provided by administrators or users).
• Device & Technical: device model, OS version, device identifiers (limited), IP address, app version, crash and performance logs.
• Usage: feature usage logs, timestamps, pages/screens visited, actions taken inside the app.
• Location: only if you (or your organization) enable location features (for transport routing/attendance). We will request permission before collecting location data.
• Support communications: messages, email content, and attachments you send to our support team.

2. How we use data

We use collected data to:

• Provide, maintain, and improve the Service (e.g., attendance, exams, fees).
• Authenticate and manage user accounts and permissions.
• Respond to support requests and communicate important notices.
• Analyze usage and performance to improve the app.
• Comply with legal obligations and enforce our terms.

3. Data sharing & third parties

We do not sell personal data. We may share data with:

• Service providers: hosting, analytics, payment processors, email providers, crash-reporting and other vendors who perform services on our behalf. We require these providers to only process data for the purposes we specify.
• Legal & safety: when required by law or to protect rights and safety.

Third-party SDKs used in the app (for analytics, crash reporting, cloud messaging, etc.) may collect data. Please review the documentation and privacy practices of third-party SDKs we integrate (we will list them below).

4. Analytics, advertising & tracking

We use analytics tools to measure app usage and performance. We do not show third-party advertising in the core eBidyalay app (if you use a version with ads we will disclose the ad network here). If you opt in to any promotional communications, we will use your contact details for that purpose and give you an option to unsubscribe.

5. Cookies and similar technologies

On the website ebidyalay.com we use cookies and similar technologies. The app uses local storage and may use device identifiers as described above.

6. Data retention

We retain data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the data type and the purpose for which it was collected; contact us for specifics.

7. Security

We use industry-standard technical and organizational measures to protect data (encryption in transit, access controls, regular security assessments). However, no system is 100% secure — if you suspect a breach contact us immediately.

8. Children

Our app is intended for use by schools and educational institutions. If your app or a specific feature targets children under applicable law, we will comply with applicable children’s privacy laws (e.g., parental consent requirements). If you believe we have collected data from a child without parental consent, contact us and we will take steps to remove the data.

9. Your rights

Subject to local law, you may request access, correction, deletion, or portability of personal data, or object to certain processing. To exercise these rights or to withdraw consent, contact: privacy@ebidyalay.com.

10. International transfers

We may transfer and store data on servers located outside your country. Where required we rely on appropriate safeguards or ensure lawful transfer mechanisms are in place.

11. Links & third-party sites

The Service may contain links to third-party sites not controlled by us. We are not responsible for their privacy practices — review the policies of those sites before sharing personal data.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the change date. Significant changes will be communicated via the app or email when appropriate.

13. Contact us

For privacy questions or requests, contact:
EdRiish Pvt. Ltd. (eBidyalay)
Email: privacy@ebidyalay.com
Website: https://ebidyalay.com